You can rely on our commitment to provide you with the best quality furniture, delivered to you problem-free. Should there ever be a problem or concern, you can rest assured that our Customer Service staff will handle your enquiry quickly and resolve the matter to your satisfaction.
Woodlore’s Quality Policy
CORRECT, COMPLETE and ON TIME – Woodlore strives to meet customer requirements and continually improve the effectiveness of our Quality Management System
8 Day Shipping
At Woodlore, quick-ship is standard. We ship any catalogued product, in any of our 24 standard finishes in 8 business days from receipt of order, with no quantity limitations. If you need it faster, just let us know. Processes are in place to expedite shipping for those times when it just can’t wait. When it comes to custom product, Woodlore can design, engineer and deliver the majority of custom product requirements in 2-4 weeks, depending on the level of complexity.
ANSI/BIFMA Tested and Approved
All Woodlore furniture is tested and verified to meet the standards of ANSI/BIFMA X5.9-2012 and X5.5-2014 for performance, durability and structural adequacy of storage units and desk/table products in offices.
Quality Management – ISO Certified
Woodlore’s Quality Management System is certified to ISO 9001: 2015. We are proud to have a certified Quality Management System since March 23, 1997.
We insist on the best for our customers and set aggressive Performance Targets to prove it:
- On-time Delivery: 99.75% (2500 DPPM)
- Quality Objective: 99:80% (2007 DPPM)